Welcome to Defend Support
Comprehensive warranty, RMA processes, and global engineering support for your hazardous area surveillance systems.
Warranty Policy
Learn about our 3-year coverage for manufacturing defects and safety certifications.
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Frequently Asked Questions
Find quick answers to common technical and operational inquiries.
Learn MoreWhy Choose DEFEND After-Sales?
3-Year Comprehensive Warranty
Industry-leading coverage for all ATEX/IECEx certified equipment, ensuring long-term peace of mind in harsh environments.
24/5 Remote Engineering Support
Our expert engineers provide real-time remote troubleshooting, firmware updates, and configuration assistance globally.
Streamlined RMA Process
Fast and efficient Return Merchandise Authorization with global logistics support to minimize equipment downtime.
Frequently Asked Questions
What is the warranty period for DEFEND explosion-proof cameras?
DEFEND provides a standard 3-year warranty for all our ATEX/IECEx certified explosion-proof cameras and intrinsically safe smartphones, covering manufacturing defects and normal wear and tear in hazardous environments.
How do I apply for an RMA (Return Merchandise Authorization)?
To apply for an RMA, please contact our technical support team at support@defendex-proof.com with your order number, serial number, and a description of the issue. Our engineers will provide remote troubleshooting before authorizing a return.
Does DEFEND provide remote technical support for installation?
Yes, our global after-sales team provides 24/5 remote technical support via email and video calls to assist with installation, configuration, and integration of our CCTV systems in hazardous areas.